GCGuozhi “Sam” ChenSystems & Technical SupportContact
Auckland · Open to full-time opportunities

People supported · Systems understood · Work improved

Systems ready.People supported.

I’m Guozhi “Sam” Chen, a multilingual systems and technical support professional who brings together user support, practical IT foundations, and real operational experience.

View technical projects LinkedIn
120Level 8 credits
8Computing courses
A+Data Science
A-Internet of Things
01 Profile

Technical thinking grounded in real operations

I connect the system, the user, and the work around them.

My background spans POS support, customer-specific interface setup, website maintenance, responsive web work, accurate operational records, inventory control, and cross-team coordination. That mix helps me troubleshoot with context instead of treating technology as an isolated box.

At Unitec, I extended that experience through Level 8 study in mobile and wireless communications, cloud, cyber security, IoT, data science, machine learning, business intelligence, and IT project management.

EnglishJapanese · N1MandarinCantonese

Target roles

  • System Support Specialist
  • Network Support Engineer
  • IT Operations Specialist
  • Technical Support Engineer
  • Junior System Administrator
02 Capability

Three connected strengths

Support that makes sense from screen to workflow.

01

Support systems

Configure, troubleshoot, document, and support technology in the context of the people and workflow around it.

  • Technical support
  • POS systems
  • User guidance
  • Troubleshooting
  • Documentation
02

Understand infrastructure

Apply postgraduate foundations in networks, wireless communications, cloud, cyber security, and connected devices.

  • Networks
  • Cloud
  • Cyber security
  • IoT
  • REST / HTTP / JSON
03

Improve operations

Connect reliable records, clear processes, and practical communication across technical and operational teams.

  • Process improvement
  • Excel
  • Inventory systems
  • Quality control
  • Coordination
03 Evidence

Selected technical work

Projects with systems behind them.

Unitec ISCG8052 · Internet of Things · Grade A-

IoT environmental monitoring

Designed a Raspberry Pi and Sense HAT workflow to capture temperature, pressure, and humidity, then send JSON readings to a RestDB NoSQL backend over HTTP.

Analysed 11,651 sensor readings in R, investigated abnormal values, and documented connectivity, usability, performance, and security test considerations.

Raspberry PiSense HATPythonHTTPJSONRESTNoSQLR

Project evidence is loaded asynchronously from this site’s JSON endpoint, with a built-in local fallback.

04 Experience

Practical delivery

Technology support informed by the real work.

01

2023 — Present

TOKYO FOOD Co., LTD

Logistics & Operations Staff

Maintain accurate stock information, complete quality checks and stocktakes, coordinate inbound and outbound work, support customers and colleagues across languages, and contribute to workflow and website improvements.

Operational accuracyProcess improvementInventory systemsCoordination
02

2022 — 2023

Greenstar Wholesale Holding Ltd

Warehouse Assistant & Customer Service

Updated Excel inventory records, handled product and dispatch checks, supported sales enquiries, and improved day-to-day stock visibility and organisation.

ExcelCustomer supportQuality controlData accuracy
03

2022

LECHO International Limited

IT Support Technician

Configured and maintained POS systems, supported customer-specific interfaces, troubleshot technical enquiries, assisted demonstrations, and translated user needs into practical technical responses.

Technical supportPOS systemsTroubleshootingUser support
04

2018 — 2020

TV33 · Atua Trading

Web & Technology Roles

Contributed to a responsive Vue application, then produced and maintained a business website while supporting sales and customer enquiries.

VueResponsive UIWebsite maintenanceCustomer requirements
05

2017

Lucror Foreign Exchange

Office & IT Support Assistant

Maintained accurate customer and compliance records, supported information-processing tasks, and helped select suitable software for reliable file handling.

IT supportRecordsConfidentialitySoftware evaluation
05 Education

Verified computing foundation

Level 8 study, applied through real projects.

2021 — 2022

Unitec Institute of Technology

Postgraduate Diploma in Computing · 120 Level 8 credits

Data Science A+ · Internet of Things A- · Machine Learning B+ · Mobile & Wireless Communications B · Cyber Security & Cloud Computing B · Adaptive Business Intelligence B · IT Project Management B · Cloud Computing C+

2014 — 2018

Whitireia Community Polytechnic

Bachelor of Information Technology

Software development, web technologies, databases, information systems, and programming.

Built into this portfolio

Responsive · MVVM · SPA · AJAX

ResponsiveLayouts adapt from wide screens to phones.

MVVMPortfolio data, interface state, and views are separated.

SPANavigation and project filtering happen without page reloads.

AJAXProject evidence is fetched asynchronously as JSON.

Auckland · New Zealand

Need someone who can keep systems and work moving?

I’m ready to contribute in systems support, network support, IT operations, technical support, or junior systems administration.

Email me LinkedIn